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PRIVACY POLICY

Flogas Britain consider protection of your privacy to be of utmost importance and are committed to providing you with a personalised service that meets your requirements in a way that safeguards your privacy. This policy explains how we collect information about you and then use it in order to satisfy your particular requirements. It also outlines some of the security measures that we take in order to protect your privacy.

We may amend this Privacy Policy from time to time. Please read this Privacy Policy carefully and refer back to it regularly. By visiting my.flogas.co.uk (“the Web Site”) you are accepting and consenting to the practices described in this Privacy Policy. If you do not agree to any of the terms of this Privacy Policy you should not use the Web Site and should cease to access the Web Site immediately.

We will comply with the requirements of the Data Protection legislation in force in England and Wales from time to time. You may request a copy of any personal data we hold about you from time to time. Please note that we reserve the right to charge the current statutory fee of £10 for providing such information.

If any personal data we hold about you is incorrect and/or changes, please contact us and we will arrange for your personal data to be amended/updated. If this personal data has been passed to a third party, we will arrange for the correct data to be forwarded to them.

When we first obtain personal information from you, or when you take a new service from us, we will give you the opportunity to indicate if you do not wish to receive information from us about other services or products (to “opt out”). Normally this will be done by way of tick box on an application form or contract. You may revise the choice that you have made at any time by writing to us or emailing to inform us of the change. You may ask us at any time to cease using your personal data.

This policy applies to personal information held about individuals. It does not apply to information we hold about companies and other organisations.

What information do we collect?

We will not collect any information about individuals, except where it is knowingly provided. We may ask for details such as your name, address, email address, telephone number, date of birth, billing details and credit card information. We may obtain further information about your use of our Web Site to help us develop and improve it further. There is no requirement for you to provide us with such information in order to use the Web Site.  However, if you decide to withhold certain information requested by us, you may not be able to visit all sections of the Web Site or use all our services and/or buy our products.

How we collect information

We may collect personal information about you from a number of sources, including:

  • from you when you agree to take a service from us;
  • from you when you contact us with an enquiry either generally or from the Web Site or in response to a communication from us;
  • from the Web Site when you order goods or services; and/or
  • from publicly available sources, such as the electoral register.

Use of Information

We will use personal information about you for a number of purposes, including:

  • to help to identify you when you telephone us or contact us through the Web Site to make an enquiry;
  • to write to you (including electronic mail) and/or to telephone you to request your view on our services or with information about other services or products either provided by us or by our carefully selected partners. We will not use your information in this way if you have opted out or otherwise not consented to the use of your personal data for these purposes;
  • to process and fulfill orders for any goods or services we have agreed to supply;
  • to help us to administer accounts, the services and products which we offer, and this Web Site; and/or
  • to help detect fraud or loss.

Information we hold about you and your preferences will help us to make sure that we contact you about things likely to be of relevance and interest to you where applicable.

Whether or not you have opted out in relation to use of your information for direct marketing, it is our practice to search the mailing, telephone, fax and email preference services (as applicable) so that if you have registered your details with those services you will not receive any direct marketing material from us via that channel.

In some circumstances, we may do certain credit checks with licensed credit reference agencies when you apply to take a service or product. If this is applicable then it will be stated in our terms and conditions of supply.

Disclosure of Information

Information we have learned about you shall be used for our internal purposes only and those of our group. We do not sell mailing lists to third parties for their marketing purposes, nor will we share or rent this information to a third party other than as may be set out herein.

Third party contractors may sometimes have limited access to information collected on the Web Site in the course of providing products or services to us, for example, hosting and maintaining the Web Site, or credit card processors.  This is strictly limited to information that is reasonably required by them to perform their duties.  These third parties are at all times required to comply with the terms of this Privacy Policy and as such are prevented from using or disclosing any information for any purposes other than providing services to us.

We will use your information for the purposes described above, or as indicated to you when we request such information.  You must “opt-in” and give us specific consent to use the information for any other purpose (for example, to allow us to send our marketing materials or electronic alerts).

In the event of a sale, merger or transfer or sale of Flogas we reserve the right to transfer information to a third party who will be obliged to adhere to the terms of this Privacy Policy.

Protection of Information

We maintain strict security measures in order to protect your personal information which you may supply to us in order to ensure compliance with all applicable legal requirements. This includes following certain procedures, for example to check your identity when you telephone us and encrypting data on our Web Site.

Use of “cookies”

We may use “cookies” to monitor web site user traffic patterns and site usage. This helps us to understand how our customers and potential customers use our Web Site so that we can develop and improve the design, layout and functionality of the Web Site. A cookie is a piece of data stored on your hard drive containing information about your use of the site so that, when you revisit that web site, it can present tailored options to you based upon the stored information about your last visit. Cookies do not identify users personally but identify each user’s computer. We will give you the option to reject any cookies we may use on our Web Site. You can re-set your browser to refuse cookies or to indicate when a cookie is being sent.  However, if you decline to accept cookies, you may not be able to take advantage of or participate in certain features of this Web Site. 

Some of our business partners may use cookies on our site (for example advertisers). However, we have no access to and/or control over these cookies.

Links to other sites

This Web Site may contain links to sites not owned or operated by Flogas Britain. Such third party sites are not under our control and we do not contribute to the contents of such sites. You must read the privacy policies for each of these websites independently.

Monitoring of Calls

We may monitor and record communications we receive. This may be done to improve the service which we provide, to ensure compliance with other practices and procedures and where, for example, a contract is entered into by that means, to provide evidence of the transaction.

Telephone calls using the telephone numbers provided on this Web Site and email correspondence with the Company at the email addresses accessible through, or discernible from, this Web Site may be recorded or monitored for quality standards and/or training purposes. By using such communication methods you are consenting to the recording or monitoring of the same.

Control of Personal Information

Any personal information provided to or to be collected by Flogas Britain is controlled by Flogas Britain (a company registered in England and Wales, Company Registration Number 993638) of:

81 Raynsway
Watermead Business Park
Syston
Leicester
LE7 1PF

If at any time you are concerned about or wish to enquire about information we hold about you, please contact Finance Director, Flogas, Rayns Way, Syston, Leicester, LE7 1PF to obtain details of how you may do so.

Flogas Britain is registered for VAT purposes (VAT registration number GB164494584)

(This policy was last updated in November 2013)